酒店未打扫投诉complaint about room not being cleaned

returning to the hotel in the evening,I found that housekeeping did not clean the room as agreed.

晚上回到酒店发现管家没有按约定清洁房间。

calling the front desk.

打电话给前台。

hello, how can I assist you.

你好 请问有什么可以帮您的码？

This is room 2020,Wasn’t the room supposed to be cleaned everyday?

Why is that when i come back today, the room hasn’t been touched or cheaned.

我这里是2020号房间，不是说每天打扫房间吗？

为什么我今天会来房间都没有动，都没有整理。

oh , really? maybe our housekeeping didn’t get to your room.

哦，这样子呀，可能我们的房务部没有整理到你的房间。

this is unacceptable, do you know how much this room costs per night?

is this the level of service quality? you don’t even remember what i said,i’ll leave a negative review.

这样不行的你知道这房间多少钱一晚吗？就这服务品质吗？我说的话都不记得，这样我要留差评。

sir please calm down , our housekeeping staff has already finished work for the day, i’ll bring you a new towel , and i’ll personally come up to apologize. would that be acceptable to you?

那客人你看这样好吗？我们的房务部都下班了，我给你拿一条新毛巾，然后亲自上门赔罪，你看这样可以吗？

ok alright,bring it up quickly,i want see how you ‘ll compensate me.

好吧 快点送上来，我看你怎么补偿我。

sorry for any inconvenience ，i can fulfill any requests you have.

带来不便，请谅解。想满足的都可以满足你。